Shipping policy

All prices and shipping charges on ilovedog.shop are shown in US Dollars (USD).

Processing / production time

Because our products are made to order, every order first goes through a production (fulfillment) stage before it ships. On average, production takes 2–5 business days, and it varies by product type:

- Most apparel, mugs, and accessories: 2–5 business days
- All-over-print products (e.g., all-over-print tees, leggings): up to 7 business days
- Knitwear (e.g., knitted sweaters): up to 12 business days

More than 97% of our orders are produced and shipped within 5 business days. Once your order is produced, it is handed to the carrier and shipping time begins.

Shipping time

Estimated delivery times are added on top of production time:

- United States & Canada: approximately 3–4 business days (Standard); 1–3 business days (Express, where available)
- International: approximately 5–20 business days (Standard), depending on the destination and customs

Your total estimated time to receive an order = production time + shipping time. For example, a standard order within the United States is usually produced and delivered within about 5–9 business days in total. These are estimates, not guarantees. Delivery may take longer during holidays, sales, or because of carrier or customs delays.

Shipping rates

Shipping is calculated at checkout based on your destination and the items in your order, and is paid by the customer. The exact amount is always shown before you complete your purchase.

Where we ship

We ship within the United States and to most international destinations. If we are unable to ship to your location, you will be notified at checkout.

Order tracking

Once your order ships, you will receive a confirmation email with a tracking number so you can follow your package.

Customs, duties & import taxes (international orders)

For orders shipped outside the United States, you may be charged import duties, taxes, or customs fees by your local authorities. These charges are set by your country, are the responsibility of the customer, and are not included in the product or shipping price. We have no control over these fees and cannot predict their amount. Please check with your local customs office if you have questions before ordering.

Wrong address & unclaimed packages

Please make sure your shipping address is complete and correct. If a package is returned because of an incorrect or insufficient address, or because it goes unclaimed, it is sent back to our fulfillment center. We will notify you, and you will have 30 days to confirm an updated shipping address. Reshipment costs in these cases are the customer's responsibility. Orders that remain unclaimed and are not updated within 30 days may be donated to charity.

Lost or delayed shipments

If your order has not arrived within the estimated timeframe, contact us at contact@versaside.com and we will help track it down.